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Expedia.com Complaint Complaint - Computer glitch caused 2 bookings for the same hotel
Expedia.com Complaint Complaint

Expedia.com Complaint Complaint

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Computer glitch caused 2 bookings for the same hotel


While booking a hotel for for one night a computer lag in Expedia's system resulted in a screen that said the site was temporary not taking reservations. it booted me out and I went in to re-book the room. when looking at my credit card I noticed that I had been billed and booked for two rooms. When i called Expedia I spoke to a representative that did not address the problem at and kept repeating my reservation information which was not the problem. Finally I asked to speak to a supervisor. It has now been 23 minutes and I have not spoken to the supervisor yet. I will be reporting this experience to the Better Business bureau if this is not resolved/ . If the supervisor of customer service is busy talking to customers for 26 minutes now that reflects MANY problems. I am especially disappointed because I have used Expedia for MANY years ans never had a problem until now. I have recommended the site to many people as well. I am willing to give them a chance to redeem the status of their business by resolving this matter..


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