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Expedia.com Complaint Complaint - Part of Trip cancelled due to Cyclone - Expedia help too hard to reach abroad
Expedia.com Complaint Complaint

Expedia.com Complaint Complaint

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Part of Trip cancelled due to Cyclone - Expedia help too hard to reach abroad


We were in Australia for a 2 week trip. While in Sydney, we were notified that a cyclone was coming and we would have to change our plans for the second half of our trip. We had no trouble canceling the resort on the GBR, but when we tried to reach Expedia, it kept flipping to Expedia AU, then it couldn't find our reservation. Then we tried Quantas airlines directly, and they said we had to work through Expedia. After an second endless hold on the Expedia phoneline, we were told there were no seats left on the flights to Cairns for that day and our travel insurance didn't cover extreme weather, just illness or accident. We will book directly with the airlines next time for better service while traveling.


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